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Headquarters:

69 Norman Street
Everett, MA 02149
Phone: 800-672-7676
Fax: 617-563-0037
Email: reservations@bostoncoach.com

Contact Information:

Event services: 888-735-5038, events@bostoncoach.com
Road show desk: 800-558-3910, roadshow@bostoncoach.com
Travel agent help line: 800-275-8356
American Express Travel Related Services: 866-255-0951
Carlson Wagonlit Travel: 866-712-8613
BCD Travel: 866-712-8612
Travelsavers: 800-847-0349

For Fleet Sales, Please Contact:

Todd Bertolami
Office: 617-545-6486
Cell : 617-259-5224
Email: todd.bertolami@bostoncoach.com
Email: vehicles@davel.com

Branch Offices:

Visit Our Locations Page For a Full List of Service Areas

San Diego, California
8929 Aero Drive
Suite E
San Diego, CA 92123

San Francisco, California
1098 San Mateo Ave
#6
South San Francisco, CA 94080
Phone: 650-827-3340
Fax: 650-827-3342

Miami, Florida
4400 NW 87th Ave
Villa 8
Doral, FL 33178
Phone: 786 494 3426
Fax: 305 271 4900

Palm Beach, Florida
2188 North Military Trail
Bldg C
West Palm Beach, FL 33409
Phone: 561-687-9454
Fax: 561-687-9467

Chicago, Illinois
3733 25th Avenue
Schiller Park, IL 60176
Phone: 847-233-0900
Fax: 847-233-0999

North Hampton, New Hampshire
34 Lafayette Rd.
North Hampton, NH 03862

Trenton, New Jersey
1589 Reed Rd., Unit 12
Pennington, NJ 08534

Newark, New Jersey
780 Dowd Ave
Elizabeth, NJ 07201
Phone: 908-965-0056
Fax: 908-965-0121

Astoria, New York
19-11 43rd Street
Astoria, NY 11105
Phone: 718-784-5044
Fax: 718-777-0046

Philadelphia, Pennsylvania
50 West Powhatten Ave
Essington, PA 19029
Phone: 484-496-2271
Fax: 610-521-8060

Washington, D.C.
5775 General Washington Dr
Suite C
Alexandria, VA 22312
Phone: 703-813-6280
Fax: 703-813-6285

What cities does Dav El | BostonCoach serve?

Dav El | BostonCoach, has wholly owned company branches in major market locations throughout the United States including Boston, Manchester NH, New York City, Newark NJ, Philadelphia, Baltimore & Washington, Palm Beach, Miami, Chicago, San Francisco, Los Angeles and San Diego and a global network of quality chauffeured transportation partners, servicing thousands of cities in 550 metropolitan areas in 50 countries.

What is meant by waiting time?

Waiting time is defined as the length of time that elapses between a scheduled pickup and a passenger getting into the reserved vehicle. All flat-rate trips have a five-minute grace period, after which a charge of $8.25 is applied for every five minutes a chauffeur is waiting. Waiting time is not applied to pickups at commercial airports.

What safety procedures do your drivers go through?

Chauffeurs undergo extensive background checks and their driving is monitored by in-vehicle cameras. In addition:

  • They attend 60 hours of classroom and on-the-road training, and are recertified annually.
  • Service partners undergo an exhaustive screening process, including inspection of insurance, service standards, credit rating, condition of fleet, personnel background checks and more.
What are flat rates?

Dav El | BostonCoach offers flat rates — service to and from thousands of selected destinations available at a set price rather than billed at hourly rates. The routes covered by flat rates include those most frequently taken by travelers, such as to and from most major cities and airports. These rates are sometimes referred to as fixed or point-to-point rates.

What is the base fare?

The base fare refers to the cost of the ride before any discounts or additional charges, such as tolls, parking, etc., are applied.

What is time-based billing?

Time-based billing, also referred to as hourly or “as directed” rates, are charged on rides to which a flat rate does not apply. You will be billed for the time the vehicle and chauffeur are available to you, plus positioning time (see below).

What is a positioning charge?

The positioning charge refers to the cost incurred for the vehicle and chauffeur to travel to your pickup location and return from your drop-off point.

  • Most time-based rides are subject to a fixed positioning charge, which is based on vehicle type and billed at 1.5 times the hourly rate.
  • For time-based routes outside major metropolitan areas or between regions (e.g., New York City to Albany), charges are calculated from the time the vehicle leaves the garage to the pickup location until it returns to the garage from the drop off location billed at the hourly rate.
How are tolls handled?

We charge for any toll costs incurred between the pickup and drop-off destinations, as well as for tolls during the chauffeur’s return trip.

Why are parking charges included on my invoice?

At selected airports and certain other locations, chauffeurs are required to pay for parking while waiting at a pickup location or during a stop.

What is an administrative fee?

The administrative fee represents a very small fraction of numerous operating expenses and regulatory levies imposed by municipal, state and federal governments, agencies and commissions, including airport, regulatory, licensing and other fees.

What is an operating costs surcharge?

A surcharge, consisting of a fixed percentage of the non-discounted base fare, shall be added to reimburse Dav El | BostonCoach for our operating costs, other than tolls, parking and airport fees which are separately charged.
Dav El | BostonCoach reserves the right to modify its operating costs surcharge structure based on any increases in fuel and insurance costs, regulatory assessments and other operating expenses upon reasonable written notice to the Customer.

What additional fees may apply?

Additional fees are miscellaneous charges such as catering for food and beverage requests by groups or overnight chauffeur expenses for long distance travel. Any out of pocket expense required to meet special requests.

Why am I charged for taxes?

Sales tax is applied in some states, such as New York, New Jersey, and Georgia, as well as in selected cities and most international destinations.

How can I get a receipt?

You can access receipts in several ways:

  • Dav El | BostonCoach will automatically email you a receipt for each ride as soon as it is available.
  • Receipts can also be accessed in the Customer Control Center for up to a year.