This position will provide support to the National Dispatch Center by acting as a liaison between dispatchers, chauffeurs and clients.

Major Responsibilities:

Monitor airline flight arrivals and update computer system when applicable
Book/Monitor airline flight arrivals and update computer system when applicable
Bill out HOTEL reservations and send our receipts in a timely manner
Answer inquiries from Call Center Representatives
Handle calls with customers to ensure that chauffeurs and passengers are able to locate each other at pick-up points
Locate car/driver and communicate directly with driver
Preview upcoming reservations to ensure accuracy and modify reservations where errors are detected
Make "chauffeur will be late" calls to customers
Make "no contact" calls to customers
Handle inquiries for "ASAP" rides
Assist chauffeurs/drivers with routes and/or directions when necessary
Identifies potential service issues and work with chauffeurs/drivers to understand and minimize impact. Proactively notifies clients of any issues which will affect service and record reservation information for those clients
Track customer issues using incident tracking database and resolve when possible. Do VIP confirmations an hour prior with our business partners to ensure they have the up to date information
Other duties as assigned
Skills/Knowledge:

Working knowledge of Microsoft Office applications and ability to learn BCC systems
Must be able to work in a high-pressure environment
Must be able to handle multiple tasks simultaneously
Must have excellent verbal, written and interpersonal skills
Must be able to work independently in a fast-paced environment with several external influences
Dispatch experience a plus