The dispatcher plays a critical role within the company. Dispatchers are responsible for pre-assigning chauffeurs’ reservations, confirming scheduled vs. actual start times, communicating correspondence and special instructions to both chauffeurs and clients, recording any vehicle or service issues, and ensuring chauffeurs feel they have a point of contact for comments, questions, or concerns.
Monitor Chauffeur schedules/routes to ensure on-time pickups and arrivals
Ensure the job criteria is reviewed to execute the highest levels of customer service
Coordinate with other dispatchers to assign and reassign rides
Respond quickly and effectively to passenger and chauffeur calls for on demand service
Be courteous and respect customer confidentiality – non-disclosure a requirement
Provide superior customer service in keeping with our clientele’s expectations
Maintain a professional demeanor in all communications
This posting requires a four-day, 40 hour schedule over the weekend (Fri/Sat/Sun/Mon)
Prior dispatching, CSM or customer facing work required
Strong customer service skills – superior written and verbal communication skills a must
Must be flexible with schedule (weekends, days, or evenings may be required)
Must possess the ability to work in a fast paced environment with several external influences
Have the ability to pass a pre-employment drug test and background check
Advanced knowledge of Microsoft Office is required
Ad hoc duties as needed.