AT DAV EL | BOSTONCOACH
Purpose: This position, (with opportunity for advancement) will provide support to the NJ/NY and PA Dispatch Center by acting as a liaison between dispatchers, chauffeurs and clients. This position is based in Elizabeth, NJ
Book/Monitor airline flight arrivals and update computer system when applicable.
Answer inquiries from Call Center & National Dispatch Center representatives.
Handle calls with customers to ensure that chauffeurs and passengers are able to locate each other at pick-up points.
Locate car/driver and communicate directly with driver
Preview upcoming reservations to ensure accuracy and modify reservations where errors are detected.
Make "chauffeur will be late" calls to customers
Make "no contact" calls to customers
Handle inquiries for "ASAP" rides
Assist chauffeurs/drivers with routes and/or directions when necessary.
Identifies potential service issues and work with chauffeurs/drivers to understand and minimize impact. Proactively notifies clients of any issues which will affect service and record reservation information for those clients.
Do VIP confirmations an hour prior with our business partners & chauffeurs to ensure they have the up to date information
Other ad-hoc duties as assigned.
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