New system makes booking process easier while offering companies greater control over travel programs
BOSTON, April 9, 2012 – BostonCoach today announced it has introduced a new component to its travel booking system — the BostonCoach Booker Identification System — that recognizes individual corporate travel arrangers and makes the reservation process much faster, easier and more efficient. The BostonCoach Booker Identification System also helps travel and procurement managers control travel costs, enforce policy compliance and maintain high service levels.
Making travel arrangers the focal point of the booking process by capturing and accommodating individual booker’s needs and preferences is a major shift in how reservations are booked. By doing so, the BostonCoach Booker Identification System is able to offer a level of sophistication and benefits to bookers and travel managers not found elsewhere in the industry. Unlike other systems in the industry, BostonCoach client travel arrangers have their own personal profiles that can be linked to profiles for every traveler for whom they book. Profiles store essential account information and personal preferences to assure travel is booked quickly and accurately.
“We are well aware that the men and women who book travel with us are juggling three other things when they’re making reservations and that their time is at a premium. To that end, we are constantly looking for ways to make the booking process faster and easier,” said Larry Moulter, BostonCoach president and CEO. “Travel and procurement managers benefit from the BostonCoach Booker Identification System just as much: Both traveler and booker profiles are linked to corporate accounts. When reservations are booked to profiles with this new system, travel managers can be assured that their organizations are receiving negotiated rates, that employees are complying with travel policy and, thanks to increased accuracy, that they’ll see a reduction in service incidents.”
Since launching the program in January, BostonCoach has created more than 2,500 new profiles and is adding more on a daily basis. The company is already experiencing faster, more accurate bookings, fewer booking incidents and a reduction of multiple files in its systems.
“The Booker Identification System is having an immediate impact on improving the BostonCoach experience for bookers, travelers and travel managers,” said Moulter. “We also expect the system to provide a technological platform upon which we can continue to build an even more enhanced personalized, experience.”
BostonCoach provides safe, reliable and convenient chauffeured and group transportation in thousands of cities across 40 countries. At the same time, BostonCoach offers innovative programs and technology to help clients reduce, manage and control their transportation spend and risk.