Convenience Trumps Cost for Business Travelers Says Inaugural GBTA Business

Business travelers value convenience over cost savings, according to new research from the GBTA Foundation. According to the first series of reports, U.S. business travelers put a high premium on convenience, particularly when it comes to their flight schedule choices.

The GBTA Business Traveler Sentiment Index™ in partnership with American Express is a proprietary, data-centered barometer based on business travelers’ attitudes toward five key components of business-related travel:

Overall Trip Experience and Travel Friction – Business travelers’ attitudes toward air travel, hotel stays and ground transportation
Travel Management Policy Friction – Attitudes toward company travel policy management, flexibility and comprehension
Expense Tracking and Management – Satisfaction with business travel expense management and tracking, and using credit or charge cards for business travel
Business Travel Safety – Satisfaction with employers’ efforts to keep travelers safe while they’re on the road
Social Media Experience – Attitudes toward using social media while traveling for work, including finding or posting reviews of travel suppliers

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